Effective Date: 24 Jan 2025
At Sinicon Controls Private Limited, we aim to provide high-quality products. If you are unsatisfied, our return policy ensures a smooth process.
1. Eligibility for Returns
Items must be unused and in their original packaging.
Return requests must be initiated within 7 days of delivery.
Applicable only for items like water pumps, electrical switches, and water management items. M-sands and other consumable items are non-returnable unless defective.
2. Non-Returnable Items
Customized or special-order items.
Consumable items like M-sands.
Items damaged after delivery due to improper use.
3. Process
Email [Insert Email] with your order details and reason for return.
Once approved, ship the item back to us at [Insert Return Address].
4. Refunds
Refunds are processed within 5-7 working days after the returned item is inspected and approved.
The refunded amount will be credited to the customer’s bank account or original payment method.
Shipping fees are non-refundable unless the error was on our part.
5. Exchange Policy
Exchanges are allowed only for defective or damaged items.